Responsible Visitor Code

Please ensure that for the safety of individuals living with us, staff and yourself you follow our visitor code;

  • Use side access for garden visits or using well ventilated conservatory. These areas will be cleaned before and after visits.


  • Preferably one visitor per resident, with a maximum of two visitors from the same household per resident.


  • Book visits in advance for a specific day and time. Telephone the home prior to the visit to ensure that the situation has not changed.


  • Speak with the manager/senior about your loved ones agreed visiting arrangements.


  • Not be unwell on the day of the visit and free of covid-19 symptoms.


  • Where possible do not arrive using public transport.


  • Complete the necessary information required at the visit providing an honest response to screening requirements about Covid 19 risk factors.


  • Follow the infection prevention and control measures including, use of hand gel and a face mask.


  • Remain a minimum of 2 meters away from the person that you are visiting and staff. Please do not move chairs placed 2 meters apart.


  • Do not touch, hug, hold hands with your loved one (we know it is difficult)


  • Keep within the agreed visiting area that has been assessed as safe for your loved one.


  • Visitors must not enter the main part of the home.


  • Indoor visits should be for no longer than 60 minutes.


  • Please avoid bringing in unnecessary gifts. If items do need bringing into the home e.g. toiletries and clothing, pass them to staff who will ensure that they are sanitised in line with relevant infection prevention and control guidance.

  • Breachs of infection prevention and control may result in residents isolating for fourteen days.

01372 741025

33 Burgh Heath Rd, Epsom, Surrey KT17 4LP

©2020 by Burgh Heath Lodge.