Responsible Visitor Code

Please ensure that for the safety of individuals living with us, staff and yourself you follow our visitor code;

  • Visitors can make indoor ventilated conservatory visits, and resident rooms. Visitors no longer need to test, unless they are essential care givers that take part in personal care. 

  • Book visits in advance for a specific day and time. Telephone the home prior to the visit to ensure that the situation has not changed.

  • Speak with the manager/senior about your loved ones agreed visiting arrangements.

  • Not be unwell on the day of the visit and free of covid-19 symptoms. Prospective visitors who have tested positively for Covid-19 in the last seven days whether symptomatic or not should clearly not visit until they are satisfied through further testing that it is safe from them to visit


  • Complete the necessary information required at the visit providing an honest response to screening requirements about Covid 19 risk factors.


  • Follow the infection prevention and control measures including, use of hand gel and a face mask. (face mask not required outside). 


  • Remain a minimum of a meters away from the person that you are visiting and staff. 


  • Visitors and residents are advised to keep physical contact to a minimum (excluding essential care givers). Physical contact like handholding is acceptable if hand washing protocols are followed. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are double vaccinated, without face-to-face contact, and there is brief contact only.


  • Keep within the agreed visiting area that has been assessed as safe for your loved one.


  • Visitors must avoid communal areas of the home.​